Privacy Policy

SHD Fleet Service & Repair, also known as Stewart’s Heavy Duty (“Company,” “we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or interact with our services.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

A. Information You Voluntarily Provide

We may collect personal information when you:

• Request service or a quote
• Submit a contact form
• Send us feedback
• Call, text, or email us

This information may include:

• Full name
• Phone number
• Email address
• Company or fleet name
• Location of the truck or equipment
• Details about the vehicle, equipment, or problem
• Any other information you voluntarily provide

B. Automatically Collected Information

When you access our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time spent on site
• Referring URLs
• General geographic location

This information is collected through our website analytics service, which does not use cookies and reports it to us only in aggregate.

2. How We Use Your Information

We use collected information to:

• Respond to service requests and provide estimates
• Dispatch a technician and perform the requested work
• Invoice for services and maintain service records
• Improve website functionality and user experience
• Send service updates and, where you have opted in, promotional communications
• Comply with legal obligations

We do not sell your personal information.

3. Cookies & Website Analytics

Our website does not set cookies and does not use advertising pixels or remarketing tags.

We use Cloudflare Web Analytics to understand how the website is used. It does not use cookies, does not track you across other websites, and reports visits to us only in aggregate.

If we add advertising or additional analytics tools in the future, this policy will be updated and the effective date revised.

4. Service Request Forms & Chat Assistant

When you send a service request, contact form, or feedback form, the information you enter is delivered to SHD Fleet Service & Repair by email and text message through our service providers so that we can respond to you. It is used to answer your request and is not sold.

The chat assistant on this website runs in your browser and answers from a fixed set of responses. Nothing you type into it is sent to us unless you submit one of our forms or call us.

5. SMS & Email Communications

If you opt in to receive communications from SHD Fleet Service & Repair:

• You may receive service confirmations, status updates, maintenance reminders, and promotional messages.
• Message and data rates may apply.
• You may opt out at any time by replying “STOP” to SMS messages.
• You may unsubscribe from email communications using the unsubscribe link provided or by contacting us.

We do not share or sell mobile information with third parties for marketing purposes.

6. Data Sharing

We may share information with trusted third-party service providers for:

• Email and text message delivery, so your form reaches us
• Website hosting and analytics
• Invoicing and payment processing

These providers are contractually obligated to safeguard your information and use it only for authorized purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the internet or method of storage is completely secure.

8. Your Privacy Rights (California Residents)

If you are a California resident, you may have the right to:

• Request access to personal data we collect
• Request deletion of personal data
• Request information regarding how your data is used

To exercise these rights, please contact us at the information below.

9. Children’s Privacy

Our services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with a revised effective date.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

SHD Fleet Service & Repair
7067 US Hwy 280 W
Opelika, AL 36830
Phone: (334) 962-7267
Email: MobileDieselFleetService@gmail.com